Grievance Redressal

Grievance Redressal

We are committed to providing you with a seamless and secure payment experience. We understand that occasional issues or concerns may arise, and we are dedicated to promptly addressing them to your satisfaction. Our Grievance Redressal Policy is designed to ensure that your feedback, complaints, and grievances are handled efficiently, fairly, and in a transparent manner. Your trust and confidence in our services are of utmost importance to us. We have established a structured process to resolve any issues you may encounter while using our payment gateway.

This policy outlines the steps you can take to report grievances and the measures we will take to investigate, address, and resolve them as swiftly as possible. Rest assured, our goal is to maintain a high level of customer satisfaction and provide you with a reliable and responsive channel for resolving any concerns you may have during your payment transactions.

Principles that Drive Our Grievance Policy

Accessibility: Ensure that the grievance redressal process is easily accessible to all users, including those with disabilities or language barriers.

Fairness: Treat all grievances with impartiality and fairness, regardless of the user's status or circumstances.

Transparency: Maintain transparency in the grievance handling process, keeping users informed about the progress and resolution steps.

Timeliness: Strive for a prompt and efficient resolution of grievances, setting clear timeframes for each stage of the process.

Confidentiality: Safeguard user information and maintain strict confidentiality during the grievance handling process.

Accountability: Hold all parties involved in the grievance redressal process accountable for their actions and decisions.

User-Centric: Prioritize the needs and concerns of users throughout the grievance resolution process.

Continuous Improvement: Continuously assess and improve the grievance redressal process based on user feedback and changing requirements.

Legal Compliance: Ensure that the grievance redressal process complies with all relevant laws and regulations.

Feedback Loop: Establish mechanisms to gather user feedback on the grievance redressal process and make necessary adjustments to enhance user satisfaction.

Updates on Our Grievance Redressal Policy

To ensure that our customers can easily report their concerns, we have updated our grievance redressal system with a simplified online form and introduced a dedicated helpline number available 24/7 for immediate assistance. We have refined our process to guarantee that all grievances are acknowledged as quickly as possible, ensuring a quicker turnaround for your peace of mind. Our policy includes a clear roadmap of the grievance handling procedure, providing you with detailed updates at every step until the resolution of your complaint.

We have expanded our resolution team with skilled professionals who are specially trained to handle and address your payment-related grievances with the utmost efficiency and care. After the successful resolution of a grievance, we now offer a feedback mechanism to rate the resolution process, which is periodically reviewed for continuous improvement of our services.

Contact Us

If you have any concerns or queries regarding our Grievance Redressal Policy, feel free to reach out to us.

[email protected]